How much will it cost to ship my order?
You can calculate your delivery fee once you have added your items to your shopping cart. Please enter the destination country to see prices and delivery options.
Can I track my order?
Unfortunately, we are currently unable to track orders shipped with Royal Mail and Royal Mail International.
My order has not arrived, what should I do?
In exceptional cases items can be lost in the postal system. If you have not received your items please email email@example.com. Please note that orders shipped by Royal Mail International cannot be replaced until 28 days after the order was placed.
If your order is missing because you have provided an incorrect or incomplete delivery address you will be charged for redelivery.
Can I return or exchange my order?
Rucksack Magazine does not currently offer returns or exchanges. However, in exceptional circumstances we will refund your order. The magazine must be returned to us in pristine condition. Please email firstname.lastname@example.org for more information.
What can I do if my item is damaged or I receive the wrong item?
If your order is damaged or incorrect we will be happy to send you a replacement. Please email email@example.com including photographs clearly showing the damage or incorrect item, and the packaging it arrived in.
Still have a question? Please get in touch at firstname.lastname@example.org. We would be delighted to help with your enquiry.